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RETURN & REFUND POLICY

Last updated: July 9, 2025

RETURNS

Customers may withdraw from an eligible online purchase within 14 days of receiving the goods.

To request a return, contact us before sending the item back.

Please include your order number and the item you would like to return.

RETURN CONDITIONS

Returned items must be:

Items that are damaged, worn, washed, or no longer in resellable condition may not be eligible for a refund.

RETURN SHIPPING

For standard returns, the customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Do not send products back before receiving return instructions from 387.

REFUNDS

Once a return has been received and inspected, we will notify you by email about the outcome.

Approved refunds are issued to the original payment method. Payment processing times can vary depending on the payment provider.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please include clear photos of:

PRE-ORDERS

Pre-order products are handled according to the same return and withdrawal rights that apply to eligible online purchases.

RETURN CONTACT

387

Mathunistraße 5

80686 München

Germany

Questions about this policy?

Email us at info@387.com or contact us on WhatsApp.

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